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Processes

Case management process

The information received is review by our medical coordinator has been appointed to manage the case and who will contact you and/or your doctor to ensure that the required information is complete and of good quality. Once is translated the information, it is encrypted (coded) and transmitted by the medical coordinator assigned to the case to one of the specialized center of our network through a secure system. For this, your case is assigned with a case number and the medical history is entered to a database through a virtual private network, ensuring the confidentiality of information.

When one of the entities in our network receives the information, it assigns one or several specialists, depending on the needs of the case for study and issued its second opinion.

When one of the entities in our network receives the information, it assigns one or several specialists, depending on the needs of the case for study and issued its second opinion.

The attending physician or designee shall remain responsible for diagnosis and treatment. It is his responsibility to assess with the patient, the opinion issued by the specialists of the WorldCare and SEGUNDA OPINION network.

If the concept is very different and/or raises questions to the attending physician, SEGUNDA OPINION S.A.S will coordinate a video teleconference between the physician and the specialist issued a second opinion to discuss the case.